Ensuring Excellence: The Demanding Standards of Malta’s Quality Assured DMC Seal

In today’s competitive space of destination management companies, known as DMCs, it can be challenging to stand out from the crowd. In Malta, a Quality Assured DMC Seal offers a mark of distinction that sets apart the best from the rest. The scheme, administered by the Malta Tourism Authority (MTA), recognises DMCs that consistently deliver exceptional services, ensuring that clients receive the highest level of professionalism and quality at all times.

 

The Quality Assured Seal: A Mark of Distinction

The Quality Assured Seal is a testament to a DMC’s commitment to excellence, consistency, and professionalism. To achieve this seal, DMCs must adhere to a rigorous set of criteria that assess their operational capabilities, customer service, and sustainability practices. 20Twenty has been awarded this quality seal from inception year and has successfully been renewed ever since.

 

Criteria for Quality Assured DMCs

To become a Quality Assured DMC, 20Twenty had to meet a range of demanding criteria, including:

 

Business Registration and Licensing:

The DMC must be a registered business licensed by the MTA for a minimum of three years. This ensures that the company has a solid foundation and is committed to operating within the legal framework of Malta.

Insurance Coverage:

The DMC must maintain a minimum of €1,200,000 General Liability insurance cover. This provides an added layer of protection for clients and ensures that any unforeseen events are properly managed.

 

24/7 Availability:

The DMC must have a key person available 24/7 for the duration of event or program operations. This ensures that clients receive prompt assistance and support whenever needed.

 

Proposal Response:

The DMC must respond to proposal requests in a timely manner, demonstrating their ability to work efficiently and effectively.

 

Sustainable Development:

The DMC must emphasise sustainable development through environmental and corporate social responsibility (CSR) initiatives. This highlights their commitment to responsible business practices and minimising their ecological footprint.

 

Client and Supplier Recommendations:

The DMC must have positive recommendations from previous clients and local suppliers. This demonstrates their ability to build strong relationships and deliver high-quality services.

 

Ensuring Excellence in Event Management

By meeting these criteria, 20Twenty as a Quality Assured DMC ensures that it is equipped to handle even the most complex events with ease. The continual commitment to excellence, consistency, and professionalism sets us apart from other DMCs, providing clients with peace of mind and confidence in the ability to deliver exceptional results.

 

Choosing Wisely: Why the Quality Assured Seal Matters for Your Event in Malta

When selecting a DMC for your event in Malta, it is key to choose a company that shares your values and commitment to excellence. The Quality Assured Seal is a valuable indicator of a DMC’s capabilities and dedication to delivering high-quality services. By partnering with us, (a certified DMC) you can rest assured that your event will be managed with the utmost care and attention to detail.

 

 

By meeting the demanding criteria outlined by the MTA, we continue to demonstrate our commitment to excellence, consistency, and professionalism. Get in touch with us.  Let’s discuss your event in the Maltese Islands.